Careers

View our career opportunities with Meskwaki Travel Plaza. If we currently don’t have what you’re looking for, we welcome you to fill out an application for future opportunities to join our team.

Assistant Manager

JOB TITLE: Assistant Manager 

 DUTIES AND RESPONSIBILITIES: 

  • Assist the General Manager with the overall management and administration of the Meskwaki Travel Plaza to increase productivity, profitability, and employee and customer satisfaction; 
  • Contribute to achieving sales, revenue and performance goals, set by the MI-Support Services Manager, or as delegated by the Chief Executive Officer, or General Manager; 
  • Oversee grab-n-go food service operation to ensure quality, safety, and profitability; 
  • Assist in researching and establishing business relationships with vendors and suppliers, as needed; 
  • Collaborate with the General Manager and the Meskwaki Fuels Department to ensure proper, safe handling and storage of fuels at the Meskwaki Travel Plaza; 
  • Assist in ensuring compliance of all operational, sales and safety rules, instructions, guidelines, policies, regulations, laws, codes and licensing requirements; 
  • Assist in the development, implementation, distribution and maintenance of up-to-date operational and administrative policies and procedures; 
  • Assist in the development and adherence of budgets and financials; 
  • May assist in monitoring daily competitor retail gasoline prices, and update the pricing schedule, as needed; 
  • Assist in investigating, managing and addressing customer complaints and difficult situations; 
  • Help to develop, recommend and implement improvements for processes, increased profitability, and general store improvements; 
  • Ensure the store is well-stocked and maintained for cleanliness and free of safety hazards throughout the property, including all in-store areas, grounds, sidewalks/walkways and fueling station areas; 
  • Report POS registers, pin-pad and fuel system errors and failures to the General Manager and maintenance staff or product vendors for assistance and/or scheduling of repairs; 
  • Ensure POS advertising/signage is properly posted and up-to-date; 
  • Collaborate with the General Manager to maximize capacity and effectiveness of sales fixtures, models, and visual presentations; 
  • Oversee and monitor store inventory and shrinkage, and develop and implement inventory control processes along with the General Manager; 
  • Report and communicate drive-offs, thefts, illegal activities, acts or threats of violence, and destruction of property to the General Manager and/or law enforcement, as necessary; 
  • Prepare and submit monthly reports to the General Manager, as directed; 
  • Coordinate with the General Manager and Supervisors to ensure completion of required audit activities; 
  • Participate in staff recruitment efforts and hire recommendations, to ensure the selection of individuals meeting or exceeding company and customer expectations; 
  • Provide leadership, training, guidance and teambuilding opportunities to ensure customer service satisfaction is prioritized and demonstrated by all subordinates and staff; 
  • Assist in supervising, directing and assigning/delegating duties and work schedules for all travel plaza supervisors and employees to ensure adequate staff scheduling and completion of daily assignments and activities, and optimal customer service, including the assignment/re-assignment of supervisors and employees; 
  • Assist in facilitating monthly supervisor meetings and ensuring information is distributed to all staff via proper chain of command; 
  • Conduct, oversee and ensure timely completion of departmental Employee Performance Reviews, and evaluations, as necessary; 
  • Perform employee conduct investigations, and issue corrective and/or disciplinary actions, as needed, or as advised by the MI-Support Services Manager, the Human Resources Director, the Chief Executive Officer, or the General Manager; 
  • Oversee and monitor cash overages/ shortages and issue corrective actions accordingly; 
  • Provide guidance and/or direction to supervisors in emergency situations outside normal working hours, as needed; 
  • Assist the General Manager with maintaining and securing all business and personnel files and records; 
  • Ensure immediate communication and delivery of personnel matters and documents to the Human Resources Department; 
  • Collaborate with the General Manager and Marketing Staff in the development advertisements and other promotional activities; 
  • Report and communicate employee and customer injuries and/or medical emergencies to management and/or law enforcement/emergency medical personnel, as necessary; 
  • Coordinate, collaborate and assist with departmental requests from Meskwaki, Inc. Management, and Tribal Operations, as directed; 
  • Other duties as assigned. 

REQUIREMENTS: 

  • Associate’s Degree in Business Management related field and three years of Convenience Store/Truck Stop experience including some management experience, or an equivalent combination of education and experience; 
  • Must possess strong verbal and written communication skills with the ability to communicate effectively, make quick, well-informed decisions, and provide a high-level of customer service; 
  • Must understand, exhibit, demonstrate and maintain a high level of professionalism, integrity and ethical workplace conduct and behaviors; 
  • Must possess strong leadership and organizational skills; 
  • Must be proficient in MS Office, internet and email; 
  • Must successfully pass a background check; 
  • Must successfully pass a pre-employment drug screening. 

SUPERVISION: Supervised by the Travel Plaza General Manager 

SALARY: Dependent on Qualifications 

Applications also available in the store and at the Meskwaki, Inc. Business Center.  

For more information, call Human Resources at 641-484-9500.

Cashier

JOB TITLE:  Cashier

SUMMARY: Cashiers are the front-line representatives of the Meskwaki Travel Plaza, providing welcoming, professional and helpful service, while demonstrating the ability to provide a quick and accurate check-out process.  Duties include the sale of fuel, gifts, tobacco products, deli items, groceries, and other convenience products, maintaining product stock levels, store cleaning, loss prevention, and cashier balancing and reporting.

DUTIES AND RESPONSIBILITIES:

  • Provide quick, courteous and helpful customer service;
  • Greet, interact and assist customers with selection and sales of merchandise;
  • Comply with all company rules and policies;
  • Operate cash register and payment systems, fueling authorization systems, and CAT weigh scale;
  • Perform age verification for sale of tobacco products;
  • Responsible for the financial activities of assigned register, including the completion, filing, and balancing of cash/credit/charge transactions, casino gas coupons, employee discounts, and cashier shift reporting;
  • Assist in cleaning and maintenance of interior and exterior areas, such as food and beverage stations and dispensers, work stations, shelves, retail products, floors, bathrooms, showers, windows, and trucker lounge areas, as assigned;
  • Assist in emptying garbage cans, and cleaning, shoveling and treating sidewalks, as necessary;
  • Assist in setting-up displays and stocking of products throughout the store, including coolers, shelves, counters, food station dispensers, etc., as assigned;
  • Assist in cleaning and maintaining gas pump stations, and filling windshield washer fluid and paper towels for customer use, as assigned;
  • Follow safety protocols, rules, instructions and guidelines;
  • Report and communicate drive-offs, thefts, illegal activities, acts or threats of violence, and destruction of property to supervisor, management and/or law enforcement;
  • Report and communicate employee and customer injuries and/or medical emergencies to supervisor, management and/or law enforcement/emergency medical personnel;
  • Other duties as assigned.

REQUIREMENTS:

  • High school diploma or equivalent;
  • Prefer prior work experience in front-line customer service and money handling;
  • Ability to read, write, and perform basic arithmetic calculations;
  • Must possess strong verbal and written communication skills with the ability to communicate effectively, and provide a high-level of customer service;
  • Must understand, exhibit, demonstrate and maintain a high level of professionalism, integrity and ethical workplace conduct and behaviors; 
  • Must be available to work assigned shift and other shifts, as needed;
  • Must successfully pass a background check;
  • Must successfully pass a pre-employment drug screening.

SUPERVISION: Supervised by the Cashier Shift Supervisor and/or Assistant Supervisor

SALARY:  $13.00 per hour, shift differential: $0.25 per hour-2nd shift; $0.50 per hour-3rd shift 

 

Applications also available in the store and at the Meskwaki, Inc. Business Center.  

For more information, call Human Resources at 641-484-9500.